Remote Client Support Download


The download should automatically start shortly. If it doesn't, please click here.

Install Instructions

Please follow the specific instructions based on your current browser to install the program.

Internet Explorer

  • Step 1) Ensure the download has started. You should see a download prompt area at the bottom of the broswer window that looks like the following image. It should appear right above your Windows Taskbar. If you do not, please click the following link here.

    IE Prompt
  • Step 2) Click the 'Run' button. It may take a few seconds for the file to download. Note: It may mention that it's running a security scan. That is fine.

  • Step 3) Once the file has downloaded, you may receive a prompt that looks similar to the following image. Click 'Yes'.

    UAC Prompt
  • Step 4) After a few seconds, the program should automatically open. You will notice a window open similar to the image below. Dial the phone number mentioned on your screen and you will be connected with an Informanix representative. Please inform them of the 9 digit number mentioned.

    Splashtop Informanix App

Microsoft Edge

  • Step 1) Ensure the download has started. You should see a download prompt area at the bottom of the broswer window that looks like the following image. It should appear right above your Windows Taskbar. If you do not, please click the following link here.

    Edge Prompt
  • Step 2) Click the 'Run' button. It may take a few seconds for the file to download. Note: It may mention that it's running a security scan. That is fine.

  • Step 3) Once the file has downloaded, you may receive a prompt that looks similar to the following image. Click 'Yes'.

    UAC Prompt
  • Step 4) After a few seconds, the program should automatically open. You will notice a window open similar to the image below. Dial the phone number mentioned on your screen and you will be connected with an Informanix representative. Please inform them of the 9 digit number mentioned.

    Splashtop Informanix App

Mozilla Firefox

  • Step 1) Ensure the download has started. You should see a download pop up appear that looks like the following image. If you do not, please click the following link here.

    Firefox Prompt
  • Step 2) Click the 'Save File' button. It may take a few seconds for the file to download.

  • Step 3) After waiting a few seconds, click the 'Downloads' menu arrow on the toolbar of Firefox. Note: Your toolbar and Download area may look different based on the version of firefox you use.

    Firefox Downloads
  • Step 4) A drop-down menu will appear. Click on the downloaded file named 'Informanix-RemoteApp.exe'. See image below.

    Click Firefox Download File
  • Step 5) Once the file opens, you may receive a prompt that looks similar to the following image. Click 'Yes'.

    UAC Prompt
  • Step 6) After a few seconds, the program should automatically open. You will notice a window open similar to the image below. Dial the phone number mentioned on your screen and you will be connected with an Informanix representative. Please inform them of the 9 digit number mentioned.

    Splashtop Informanix App

Google Chrome

  • Step 1) Ensure the download has started. You should see a download prompt area at the bottom of the broswer window that looks like the following image. It should appear right above your Windows Taskbar. If you do not, please click the following link here.

    Chrome Prompt
  • Step 2) Once the file has completed downloading, Click on the arrow menu button next to the file. In the menu that appears, click 'Open'.

    Chrome Open
  • Step 3) Once the file opens, you may receive a prompt that looks similar to the following image. Click 'Yes'.

    UAC Prompt
  • Step 4) After a few seconds, the program should automatically open. You will notice a window open similar to the image below. Dial the phone number mentioned on your screen and you will be connected with an Informanix representative. Please inform them of the 9 digit number mentioned.

    Splashtop Informanix App